Having interactions with hundreds of technical support help desks, I have come to the conclusion that they all have a root problem. A problem which causes frustration for the end users and often times results in no problem solution and no help.
That root problem is that the help desk starts with the overarching assumption that the user is wrong or has done something wrong; and everything on providers end is perfect.
Think about your own interactions and consider how different it would have proceeded if it was approached in an unbiased fashion focused only on first, understanding the problem, and second in finding a solution no matter where it lies. It is possible, but seldom exhibited.
You would never guess what a frog thinks about. Please enjoy what is written here.
Thursday, March 22, 2018
Monday, February 5, 2018
FolderMatch is an Essential Tool for all PC Users
FolderMatch is an essential tool for All PC users. Whether you write code, administer systems, handle media etc. One way or the other, you are going to deal with files and folders.
FolderMatch:
FolderMatch:
- has an intuitive graphical user interface
- handles files and folders
- can be used to copy/move, backup files/folders and verify the results
- compare/synchronize two folders
- line by line file comparison
- and much more
If you haven't been using FolderMatch, you will wonder how you got by without it.
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