Saturday, June 22, 2013

An Unanswered Open Letter to Geoff Barrall of Drobo Inc.

9/8/2013 update: This post was originally written to Tom Buiocchi who was CEO at the time. It is now addressed to Geoff Barrall who is again CEO of Drobo Inc.


Hi Geoff,

Below is a direct quote from your support knowledge base. It is the one thing that continues to keep me awake at night! My understanding is that for a network attached Drobo, like the FS, that there is NO way to protect against File deletion. If all of my high level folders (12) were deleted, then TBs of data would be permanently lost.

This, no matter how you look at it, flies in the face of having a Drobo in the first place. A quote from your overview page: “…so you get the data protection you need along with the speed and interface you want.”

This isn’t a lot of data protection when all of the data can be so easily destroyed. Windows has spent considerable effort in file/folder level permission, trash cans, shadow copies etc to help users protect their data. But you dismiss this with a glib “we didn’t design it to protect against that”. But let me tell you that there is NO comfort in your lack of design!

Your users pay for and deserve these basic protections. They urgently need full windows permissions, a Drobo homed trash can, and automatic file versions (aka system protection).


Sincerely,
Jon



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Is there any way to recover a folder that I accidentally deleted on my Drobo storage device which I access over a network from my PC?
Answer ID 312   |    Updated 02/10/2010 10:36 AM

Unfortunately, while Drobo devices are designed to provide data protection from hardware failure, they do not protect against files intentionally (or accidentally) deleted by users over a network. So, unless you have duplicates or backups of those files, they may be permanently lost. The following Microsoft technical article may provide a solution to your problem if you are on a network: http://technet.microsoft.com/en-us/library/cc787329.aspx.
Note that if a Drobo device is directly connected to a host computer, rather than via a network, you should be able to recover deleted data from the Recycle Bin or Trash in normal fashion, just as you would with other drives.